For region-specific delivery information, please refer to the 3 options outlined in the menu below.
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We work with specialised fulfilment partners in both the Netherlands and the United Kingdom.
This not only increases efficiency but also ensures that customers within the European Union and the United Kingdom will not incur any additional duties or taxes on their orders.
All deliveries across the countries we ship to are handled through a single, integrated courier network, providing a more seamless and reliable tracking experience.
We currently ship worldwide to the following 28 countries:
Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
If your country is not listed above, please contact us to see if we can arrange a custom order for delivery to your location.
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1. Shipping within the European Union
We currently ship to the following countries within the European Union: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
All orders to these countries are packed and dispatched by our fulfilment partner in the Netherlands.
Shipments to Belgium, Germany, and the Netherlands are sent via DHL eCommerce, while shipments to all other European countries are sent via GLS Europe, utilising its integrated parcel delivery network across Europe.
Our fulfilment partner aims to dispatch orders within 2–3 working days. During peak periods, such as product launches and key shopping events (including Black Friday and Christmas), dispatch times may be longer. This timeframe begins on the first working day following the day your order is placed.
Once your order has been shipped, you will receive a tracking number, which can be used to track your delivery using the DHL eCommerce or GLSwebsites.
Please see below for packaging and delivery costs as well as estimated delivery times for these countries, as advised by DHL eCommerce and GLS.
Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays. The below number of days is working days and starts from the day after the parcel is handed over to the courier.
Orders to the United Kingdom will be packed and dispatched by our fulfilment partner in the United Kingdom and will not incur any additional import duties or taxes.
Shipments to the United Kingdom will be sent via Royal Mail.
Our fulfilment partner aims to dispatch orders within 2–3 working days. During peak periods, such as product launches and key shopping events (including Black Friday and Christmas), dispatch times may be longer. This timeframe begins on the first working day following the day your order is placed.
Once your order has been shipped, you will receive a tracking number, which can be used to track your delivery using the Royal Mailwebsite.
Please see below for packaging and delivery costs as well as estimated delivery times for these countries, as advised by Royal Mail.
Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays. The below number of days is working days and starts from the day after the parcel is handed over to the courier.
United Kingdom (2-3 days) - £6.50
3. Shipping to the Canada, United States, Norway (Outside of the EU) and Switzerland (Outside of the EU)
Orders to Canada, United States, Norway and Switzerland will be packed and dispatched by our fulfilment partner in the Netherlands.
Since these countries are outside the European Union, and to ensure convenience and faster service, all orders will be shipped via DHL Express Air, a specialist in international parcel deliveries. This is a premium delivery service.
Our fulfilment partner aims to dispatch your order within 2-3 working days. During peak periods, such as product launches and key shopping events (including Black Friday and Christmas), dispatch times may be longer. This timeframe begins on the first working day after your order is placed.
Once your order has been shipped, you will receive a tracking number, which can be used on the DHL Express website.
All shipments to these countries will be delivered DAP (Delivered at Place), meaning the customer may be responsible for any applicable local import duties or taxes. We recommend consulting your local government’s website for details regarding these costs.
Refusal to accept delivery for any reason, including unpaid import taxes, is considered a customer-initiated return. For example, if a customer in the United States refuses to pay import duties, any resulting return shipping fees, customs fees, or carrier charges will be deducted from the refund.
Please see below for a list of packaging and delivery costs and estimated delivery times for these countries, as advised by DHL Express. Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays.
Please note, the below number of days is working days and starts from the day after the parcel is handed over to the courier.
- Canada (1-4 days) - $50.00 CAD
- USA (1 -4 days) - $40.00 USD
- Norway(1 -4 days) - €25.00
- Switzerland (1 -4 days) - €25.00
General Returns Policy
For region-specific Return Information, please refer to the 3 options outlined in the menu below.
If you are not satisfied after receiving your item(s), you have up to 14 days from the day of receiving the item to initiate a return to us.
In all cases, the customer is responsible for the cost of return shipping.
If you are returning your order from a country where a return shipping label is not provided through our Returns Portal (see below), we strongly recommend using a tracked shipping service. Please note that we are not responsible for parcels lost or damaged during the return process.
All item(s) must be returned in their original condition - unworn, unused, undamaged, and in their original packaging. All CLÒIMH-branded labelling, including tags, must remain attached and undamaged.
Once our fulfilment partner has received the returned item(s), they will inspect them in accordance with the guidelines outlined above.
Once the inspection has been completed and the return has been approved, we will process your refund. Please allow up to 10–14 days from the date the returned item(s) are received for your return to be processed.
We reserve the right to reject any return where the item(s) show signs of wear, damage, use, or have otherwise been altered from their original condition.
Approved returns will be refunded to the original payment method, excluding the original shipping costs and any applicable import duties, taxes, customs fees, or other local charges that are non-refundable.
You will receive an automated email from us once your return has been processed. Refunds typically appear on the original payment method within 5 business days, depending on your bank or payment provider.
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Received a Damaged or Incorrect Product?
Please contact us directly at contact us by clicking this link with the e-mail subject 'Damaged or Incorrect Item - [Order Number]'. This will help us handle your e-mail as efficiently as possible.
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1. Return Item(s) within the European Union
If you are returning an item from any of the following countries - Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, or Sweden - your return will be handled by our fulfillment partner in the Netherlands.
To initiate your return, please click the link below and complete the process through our EU Returns Portal. Alternatively, you can scan the QR code on the ‘Thank You’ postcard included with your order.
Once completed, you will receive the available return shipping options and be able to purchase your shipping label. As mentioned in our General Returns Policy above, the customer is responsible for the return postage cost.
Return Shipping Costs - GLS Europe Network (Only Available in the Below Countries):
After this, you can drop off your parcel at the appropriate courier drop-off location or arrange to have it collected (where the option is available).
Our fulfilment partner aims to process your return within 10 business days of receiving it.
Please note that the returns portal, return process, and shipping & returns prices are all managed and set by our fulfilment partner. If you have any questions regarding this process, please contact us using this link, and we will reach out to our fulfillment partner on your behalf.
While we aim to respond to your queries as quickly as possible, please allow 1 - 3 business days for a response.
2. Return Item(s) from the United Kingdom
If you are returning item(s) from the United Kingdom, your return will be handled by our fulfillment partner in the United Kingdom.
To initiate your return, please click the link below and complete the process through our UK Returns Portal. Alternatively, you can scan the QR code on the ‘Thank You’ postcard included with your order.
Once completed, you will be able to purchase your shipping label. As mentioned in our General Returns Policy above, the customer is responsible for the return postage cost.
Return Shipping Costs - Royal Mail:
United Kingdom - €6.50 for Return Shipping Label
After this, you can drop off your parcel at the appropriate drop-off location.
Our fulfilment partner aims to process your return within 10 business days of receiving it.
Please note that the returns portal, return process, and shipping & returns prices are all managed and set by our fulfilment partner. If you have any questions regarding this process, please contact us using this link, and we will reach out to our fulfilment partner on your behalf.
While we aim to respond to your queries as quickly as possible, please allow 1 - 3 business days for a response.
3. Return Item(s) from Canada, United States, Norway (Outside of the EU) or Switzerland (Outside of the EU).
If you are returning an item from Canada, United States, Norway, Switzerland, please contact us using this link to initiate your return request as these countries are outside of the European Union and require a bit more detailed information.
Refusal to accept delivery for any reason, including unpaid import taxes, is considered a customer-initiated return. For example, if a customer in the United States refuses to pay import duties, any resulting return shipping fees, customs fees, or carrier charges will be deducted from the refund.
Once we receive your email, we will provide detailed instructions on how to return your item(s).
When emailing, please include the following in the subject line:
Return Request to the Netherlands - Outside of the EU - [Order Number]
This will help us process your request efficiently. While we aim to respond as quickly as possible, please allow 1 - 3 business days for a reply.
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