For region-specific Delivery Information, please refer to the 3 options outlined in the menu below.
-
From our Fall-Winter 2025 season, we are delighted to share improvements to our order fulfillment and shipping process.
We are now working with specialised fulfillment partners in both the Netherlands and the United Kingdom.
This not only increases efficiency and but also ensures that customers within the European Union and the United Kingdom will not incur any additional duties or taxes on their orders.
Furthermore, all deliveries across all countries will now be handled by a single, integrated courier network, providing a better and more reliable tracking experience.
We currently ship worldwide to the following 30 countries:
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
If your country is not listed above, please contact us to see if we can arrange a custom order for delivery to your location.
Collapsible content
1. Shipping within the European Union
We currently ship to the following countries within the European Union: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
All orders from these countries will be packed and dispatched by our fulfillment partner in the Netherlands. Shipments will be sent using GLS, utilising their integrated parcel delivery network across Europe.
Once your order has been shipped, you will receive a tracking number, which can be used to track your delivery using the GLS Website.
Please see below for packaging and delivery costs as well as estimated delivery times for these countries, as advised by GLS. Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays.
Please note, the below number of days is working days.
- Austria (2-5 days) - €13.50
- Belgium (1 -3 days) - €10.00
- Czech Republic (2-5 days) - €14.50
- Denmark(2-5 days)- €13.50
- Estonia (2-5 days) - €14.50
- Finland (2-5 days) - €15.00
- France (2-5 days) - €12.50
- Germany (2-5 days) - €10.00
- Greece (2-5 days) - €18.50
- Hungaria (2-5 days) - €13.50
- Ireland (2-5 days) - €14.00
- Italy (2-5 days) - €13.00
- Latvia (2-5 days) - €14.50
- Lithuania (2-5 days) - €14.00
- Luxembourg (2-5 days) - €12.50
- Netherlands (1-3 days) - €7.50
- Poland (2-5 days) - €13.00
- Portugal (2-5 days) - €13.00
- Romania (2-5 days) - €14.50
- Slovakia (2-5 days) - €14.50
- Slovenia (2-5 days) - €14.50
- Spain (2-5 days) - €12.50
- Sweden (2-5 days) - €12.75
2. Shipping to Australia, Canada, New Zealand and United Kingdom
Orders to these countries will be packed and dispatched by our fulfillment partner in the United Kingdom.
As mentioned above, orders to the United Kingdom will not incur any additional import duties or taxes.
However, shipments to Canada, Australia, and New Zealand will bedelivered DAP (Delivered at Place), meaning the customer may be responsible for any applicable local import duties or taxes. We recommend consulting your local government’s website for details.
Shipments to the United Kingdom, Australia, and New Zealand will be sent using EVRI.
Please see below for a list of packaging and delivery costs and estimated delivery times for these countries, as advised by EVRI. Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays.
Please note, the below number of days is working days.
- Australia (5 to 8 days) - $55.00
- New Zealand (6 to 9 days) - $55.00
- United Kingdom (2 days) - £8.00
Shipments to Canada will be sent via DHL Express Air, a specialist in international parcel deliveries. This is a premium delivery service.
Please see below for a list of packaging and delivery costs and estimated delivery times for these countries, as advised by DHL Express. Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays.
- Canada (2 to 6 dats) - $50.00
3. Shipping to the United States, Norway (Outside of the EU) and Switzerland (Outside of the EU)
Orders to these countries will be packed and dispatched by our fulfillment partner in the Netherlands.
Since these countries are outside the European Union, and to ensure convenience and faster service, all orders will be shipped via DHL Express Air, a specialist in international parcel deliveries. This is a premium delivery service.
Once your order has been shipped, you will receive a tracking number, which can be used on the DHL Express Website.
All shipments to these countries will be delivered DAP (Delivered at Place), meaning the customer may be responsible for any applicable local import duties or taxes. We recommend consulting your local government’s website for details regarding these costs.
Please see below for a list of packaging and delivery costs and estimated delivery times for these countries, as advised by DHL Express. Please note that delivery times are estimates and may vary due to unforeseen circumstances or during peak periods, such as national holidays.
Please note, the below number of days is working days.
- Norway(1 -4 days) - €25.00
- Switzerland (1 -4 days) - €25.00
- USA (1 -4 days) - $35.00
General Returns Policy
For region-specific Return Information, please refer to the 3 options outlined in the menu below.
-
If you are not satisfied with your item(s), you have up to 14 days from the day of receiving the item to return.
The customer is responsible for return shipping costs.
If you are returning your order from a country where a shipping label is not provided through our Returns Portal (see below), we strongly recommend using a tracked postage service. Please note that we are not responsible for any parcels lost during the return process.
All item(s) should be returned in their original condition - unworn, unused, undamaged, and in the original packaging. All CLÒIMH-branded labelling, including tags, must remain attached and undamaged.
Once our fulfillment partner has successfully received the returned item(s), they will inspect them in accordance with the guidelines outlined above.
After the inspection is complete, they will confirm the return, and we will process your refund. Please note that this process may take up to 10-14 days from the date the returned item(s) are received.
We reserve the right to reject any return if the item(s) show signs of wear or have been altered from their original condition.
All successfully returned item(s) will be refunded to the original payment method, minus shipping costs and any applicable duties or taxes.
You will receive an automated email from us once your return has been processed. Refunds typically appear on the original payment method within 5-10 days, depending on your banking provider.
-
Received a Damaged or Incorrect Product?
Please contact us directly at contact us by clicking this link with the e-mail subject 'Damaged or Incorrect Item - [Order Number]'. This will help us handle your e-mail as efficiently as possible.
Collapsible content
1. Return Item(s) within the European Union
If you are returning an item from any of the following countries - Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, or Sweden - your return will be handled by our fulfillment partner in the Netherlands.
To initiate your return, please click this EU Returns link and complete the process through our Returns Portal.
Once completed, you will receive the available return shipping options and be able to purchase your shipping label. As mentioned in our General Returns Policy above, the customer is responsible for the return postage cost.
Return Shipping Costs - GLS Europe Network (Only Available in the Below Countries):
Austria - €11.50
Belgium - €8.70
Czech Republic (330 CZK) - €14.50
Denmark (85 DKK) - €11.50
Finland - €17.00
France - €11.50
Germany - €8.70
Hungary (4700 HUF) - €12.00
Ireland - €18.50
Italy - €14.50
Luxembourg - €11.00
Netherlands - €8.00
Poland - €11.00
Portugal - €13.50
Romania - €13.50
Slovakia - €13.50
Slovenia - €13.50
Spain - €14.50
Return Shipping Costs - DPD Europe (Only Available in the Below Countries):
Austria - €17.00
Belgium - €10.50
Czech Republic (610 CZK) - €25.00
Denmark (130 DKK) - €17.00
Estonia - €25.00
Finland - €25.00
France - €16.50
Germany - €10.50
Hungary (9800 HUF) - €25.00
Latvia - €25.00
Lithuania - €25.00
Luxembourg - €13.50
Netherlands - €8.50
Netherlands (Printerless) - €9.00
Poland - €17.00
Portugal - €20.00
Romania - €25.00
Slovakia - €25.00
Spain - €20.00
Sweden - €20.00
DPD is our fulfillment partner’s preferred and recommended return courier, as all packages are insured once they receive their first scan.
Return Shipping Costs - DHL Europe (Only Available in the Below Countries):
Belgium - €10.50
Netherlands - €8.50
Netherlands (Printerless) - €9.00
After this, you can drop off your parcel at the appropriate courier drop-off location or arrange to have it collected (where the option is available).
Our fulfillment partner aims to process your return within 10 days of receiving it.
Please note that the returns portal, return process, and shipping & returns prices are all managed and set by our fulfillment partner. If you have any questions regarding this process, please contact us using this link, and we will reach out to our fulfillment partner on your behalf.
While we aim to respond to your queries as quickly as possible, please allow 1 - 3 business days for a response.
2. Return Item(s) from Australia, Canada, New Zealand and United Kingdom
If you are returning item(s) from Australia, Canada, New Zealand, or the United Kingdom, your return will be handled by our fulfillment partner in the United Kingdom.
Please refer to the ‘Returns Information’ form included in your order. This form provides the shipping address for returning your item(s).
As mentioned in our General Returns Policy above, return postage costs are the responsibility of the customer. We recommend using a tracked postage service, as we cannot issue refunds for items lost in transit.
Our fulfillment partner aims to process your return within 14 days of receiving it.
If you did not receive a ‘Returns Information’ form with your order, or if it has been misplaced or damaged, please contact us using this link and we will provide the necessary return details.
When emailing, please include the following in the subject line:
Return Information Form - [Order Number] - [Country of Return]
This will help us process your request efficiently. While we aim to respond as quickly as possible, please allow 1 - 3 business days for a reply.
3. Return Item(s) from Norway (Outside of the EU), Switzerland (Outside of the EU) or the United States.
If you are returning an item from Norway, Switzerland, or the United States, please contact us using this link to initiate your return request as these countries are outside of the European Union and require a bit more detailed information.
Once we receive your email, we will provide detailed instructions on how to return your item(s).
When emailing, please include the following in the subject line:
Return Request to the Netherlands - Outside of the EU - [Order Number]
This will help us process your request efficiently. While we aim to respond as quickly as possible, please allow 1 - 3 business days for a reply.
Choosing a selection results in a full page refresh.
